Emergency Nurse Practitioner (ENP) Practice Test

Question: 1 / 400

Which database is produced as a result of processing customer service records against the MSAG?

LELDB

SRDB

The database produced from processing customer service records against the Master Street Address Guide (MSAG) is the Service Request Database (SRDB). This database is crucial in emergency service operations as it helps to manage and track service requests accurately by aligning them with standardized addressing information from the MSAG. This ensures that when a service request is received, it can be properly referenced, managed, and acted upon based on validated location data.

The significance of the SRDB lies in its role in improving the efficiency and effectiveness of customer service, especially in emergency response contexts, where accurate and timely information is paramount. By integrating customer service records with MSAG data, the SRDB facilitates accurate geolocation, which can enhance service delivery and accountability.

Other databases mentioned may serve different purposes, but they do not specifically result from this correlation of customer service records and MSAG. Thus, the SRDB stands out as the one directly influenced by the processing of those records.

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SLCDB

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